Incident Management Dashboard

Comprehensive analytics and insights for incident management

Back to Incidents

Executive Overview

1
Total Incidents
Last 30 days
100%
Customer Impact
High
50m
Mean Time to Resolve
Good
100%
Internally Detected
Excellent
123
IVA Minutes Impacted
Monitor
100%
Change Related
High
Incidents Trend by Month
Incident Priority Distribution
Time Metrics Summary
50m
Avg MTTR
0.8h
Total Downtime
2.1h
IVA Impact
Detection Summary
0
Monitoring
1
Manual
0
Customer
Quality Metrics
100%
Internal Detection
100%
Customer Impact
100%
Change Related

Uptime Analytics

Uptime % by Month
Uptime % by Region
Production vs Non-Production Uptime
99.94%
Production Uptime
100%
Non-Prod Uptime
Production
Downtime
Customer Impact Uptime
99.94%
Customer-facing Uptime
Uptime
Impact
Regional Uptime Details
Region Incidents Total Downtime (min) Uptime % Customer Impact
US-West 1 24
99.94%
1

Customer Impact Analysis

Customer Impacting Incidents by Month
Customer Impact vs Detection Method
Customer Impact Summary
1
Total Customer Impacting Incidents
Impact Rate: 100%
MTTR - Customer Impact
50m
Mean Time to Resolve (Customer Impact)
vs Overall MTTR: 0m
Impact by Priority
1
P1
0
P2
0
P3
0
P4

Detection & Observability Analysis

Incident Detection Breakdown
Internal vs Customer Detection
P1/P2 Internally Detected
100%
P1/P2 Detected Internally
1
Internal
0
Customer
Internal
Customer
Detection Performance Metrics
100%
Overall Internal Detection
0
Monitoring Detected
0
Customer Reported
0m
MTTR (Monitoring)

Alarm Priority Effectiveness

MTTR by Alarm Priority
Incident Count by Priority
Priority vs Customer Impact
Priority Total Incidents Customer Impact Impact % Avg MTTR (min) Internal Detection Change Related
P1 1 1
100%
50m 100% 100%
P2 0 0
0%
0m 0% 0%
P3 0 0
0%
0m 0% 0%
P4 0 0
0%
0m 0% 0%

Root Cause & Quality Analysis

Top Root Causes (Pareto)
Root Cause by Environment
Change-related Incidents
100%
Change Related Incidents
Change Related: 1
Non-Change: 0
Change
Non-Change
Top Root Causes
Rank Root Cause Count % of Total Cumulative % Priority Distribution
1 Besr 1 100% 100% P1:1

Change Reliability Analysis

Incidents Related to Change
MTTR: Change vs Non-change
Change-related Incidents by Team
Change Reliability Score
0%
Change Reliability Score
Score = 100 - (2 × Change Incident %)
Change vs Non-Change MTTR
50m
Change MTTR
0m
Non-Change MTTR